Thank you for shopping at eFoils (electricboards.com). We are Yachts One LLC, the official Lift Foils reseller in Dubai and the UAE, and we are dedicated to providing you with the world’s leading electric hydrofoils. Please review our return and refund policy carefully.

General Policy

Due to the specialized nature of our products, all sales are final. We do not offer returns, exchanges, or refunds for reasons such as change of mind, incorrect choice, or any other personal reasons. We encourage you to use the resources on our site, including the FAQ, and to contact us with any questions before making your purchase.

Damaged in Transit or Initial Defects (Out-of-Box)

Please inspect your order immediately upon reception. If the item arrives damaged from shipping or is defective right out of the box (Dead on Arrival), you must contact us within 48 hours of delivery.

To report an issue, please email us at info@yachts1.com with the following:

• Your full name and order number.
• A detailed description of the damage or defect.
• Clear photographs and/or a video showing the condition of the packaging and the specific issue with the product.

We will assess the situation and work with you to resolve the issue, which may involve a replacement part or unit at our discretion. Do not use the product if you suspect it is damaged or defective upon arrival.

Manufacturer’s Limited Warranty (Post-Use Defects)

All products sold on electricboards.com are covered by the Lift Foils Limited Warranty. This warranty covers material and workmanship defects under normal use. Yachts One LLC does not provide a separate warranty.

For any performance issues or defects that arise after initial use, you must follow the manufacturer’s warranty process.

• Warranty Coverage: The warranty terms are set by Lift Foils and cover different components for specific durations (e.g., one year for the board, two years for the foil/wing, etc.).
• How to Get Service: To make a warranty claim, you must contact Lift Foils directly as specified in your owner’s manual or on the Lift Foils official website. You will need to provide them with a valid proof-of-purchase from our store.
• Our Role: We are happy to provide you with a copy of your receipt to support your warranty claim. However, the assessment, repair, replacement, or refund decision rests solely with Lift Foils as per their warranty terms.

We have made the full Lift Foils Limited Warranty available on our website for your reference. You can view it here: efoil warranty

What is Not Covered

As outlined in the Lift Foils Limited Warranty, returns and warranty claims will not be accepted for damage caused by misuse, crashes, improper maintenance, unauthorized modifications, non-recreational use, or any other conditions listed in the manufacturer’s official warranty document.

Questions

If you have questions about our policy or need help locating your proof-of-purchase, please contact us at: info@yachts1.com